Utility:
Accelerate utility bill collections, improve reconciliation, and deliver a better customer experience.
We help utility providers process payments faster, reduce back-office strain, and improve customer payment experiences.
Utility companies sit at the heart of every community, keeping homes lit, water flowing, and essential services running. But behind the scenes, managing the constant flow of customer payments across dozens of channels and formats can strain even the most efficient teams. High payment volumes, manual reconciliation, and rising customer expectations put pressure on your operations and your bottom line.
Retail Lockbox partners with municipal and private utilities to modernize payment processing, helping you move money faster, reduce back-office headaches, and deliver the reliable service your customers count on. From mailed checks to online bill pay and ACH, we make sure every dollar flows securely and smoothly into your accounts.
Key Benefits:
Faster Response Times: Quickly access payment details to resolve customer inquiries without delay.
Streamlined Team Collaboration: Multiple departments can view and act on documents simultaneously, no matter where they are.
Reduced Administrative Costs: Cut down on paper storage, mailing, and manual document handling.
Improved Compliance & Transparency: Detailed audit trails and secure data access help meet industry regulations.
Business Continuity: Protect critical payment data from loss due to physical damage or disasters.
Advanced Features:
Utility Lockbox Services: Process mailed payments efficiently and securely, with daily deposits and online image access.
ePay Consolidation for Utilities: Aggregate ACH, online bill pay, and other electronic payments into a single streamlined process.
Automated Payment Posting and Reconciliation: Match and post payments quickly, reducing back-office workload and improving accuracy.
Decision-making Tool: Helps process unidentified and exception payments accurately and efficiently
Quick Contact:
Why Utilities Choose Retail Lockbox:
Proven track record with municipal and private utilities
Secure, compliant processing infrastructure
Same-day deposits and detailed reporting
Scalable solutions for utilities of all sizes
Dedicated utility client support team
Why Work With Retail Lockbox
Accuracy
We’ve built long-term relationships across industries by delivering consistently accurate, error-free results clients can count on.
Proprietary Technology
Our proprietary processing system combines high-speed scanning, OCR, and secure cloud infrastructure to cut processing time in half — all while maintaining 99.99% uptime and real-time visibility for your team.
Industry Leader
With over 30 years in remittance processing, we've seen it all. Our team brings decades of industry insight to every implementation, helping clients navigate compliance, integration, and scale with confidence.
Customized Solutions
Every client’s workflow is different — our platform adapts to yours. From custom file formats to specialized approval workflows, we build around your process, not the other way around.